Introduction

Everlum provides memorial websites and related services. This Privacy Policy explains what data we collect, why we collect it, how we use it, who we share it with, and your choices. By using Everlum you agree to the practices described here.

Information We Collect

We collect information you provide directly (e.g., names, dates, memorial content, photos, audio, video, messages), account and billing details (email, payment method tokens, billing address), and information generated by your use of the service (usage logs, IP address, device and browser data). We may also collect analytics and diagnostic data to operate and improve Everlum.

How We Use Your Information

We use your data to create and host memorial sites, process payments, respond to submissions and support requests, personalize and improve the service, detect fraud and misuse, and comply with legal obligations. We may use aggregated or anonymized data for analytics and research.

Cookies and Tracking

We use cookies and similar technologies to provide basic site functionality, remember preferences, analyze site usage, and deliver features. You can control cookie settings via your browser; disabling certain cookies may affect functionality.

User-Provided Content and Public Profiles

Content you add to a memorial (text, photos, audio, video) is stored and served by Everlum. Site owners control visibility settings; public or shared content may be visible to others. We are not responsible for content posted by other users or guests.

Third-Party Services

We may use third-party providers for hosting, payments, analytics, email delivery, and other services. These providers may access personal data to perform services on our behalf and are contractually limited from using it for other purposes.

Sharing and Disclosure

We do not sell your personal data. We may share data with service providers, payment processors, legal authorities if required by law, or to protect rights, safety, or property. In the event of a business transaction (e.g., merger or sale), user data may be transferred subject to confidentiality and this policy.

Data Retention

We retain personal data as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce agreements. Site owners may delete content; deleted data may persist in backups for a limited time before being permanently removed.

Security

We implement administrative, technical, and physical safeguards to protect data, including encryption in transit and at rest where appropriate. No system is perfect; while we strive to protect your data, we cannot guarantee absolute security.

International Transfers

Everlum may transfer and process data in countries outside your own. When transferring data internationally, we use lawful transfer mechanisms and safeguards required by applicable law.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from children under 13. If we learn we have collected such data, we will take steps to delete it promptly.

Your Rights and Choices

Depending on your jurisdiction, you may have rights to access, correct, delete, or obtain a copy of your personal data, and to restrict or object to certain processing. Account settings let you control visibility and communications. To exercise rights, contact us using the details below.

Payment and Billing

We collect billing information to process subscriptions and purchases. Payment data is processed by third-party payment processors and we store only the information necessary to manage your account (e.g., transaction records and payment tokens).

Legal Bases for Processing (where required)

Where applicable, our lawful bases for processing include performance of a contract, consent, compliance with legal obligations, and legitimate interests such as improving services and preventing fraud. Specific legal bases depend on the processing activity and your jurisdiction.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes we will provide notice via the service or direct communication with affected users. The effective date will be noted in the policy header.

Contact Information

For questions, requests, or to exercise your data rights contact: privacy@everlum.app or mail to Everlum, [business address]. We will respond to verifiable requests in accordance with applicable law.